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Glass and Glazing Federation

Promoting the highest industry standards

GGF Complaints Service

If you are a domestic customer of a GGF Member* and have been unable to resolve a complaint directly with the company, you may want to consider applying to our Complaints Service.

*Please note: this service is available exclusively to full GGF Members and is not offered to Affiliate Members

Alternative dispute resolution

The GGF has an independent arbitration scheme run by the Chartered Institute of Arbitrators.

The Glazing Arbitration Scheme (TGAS) is an independent ADR (alternative dispute resolution) scheme, which is the primary ADR scheme for the Glass & Glazing industry, plus other glazing related and home improvement products.

Visit TGAS

Contractual & Non-glazing disputes

For contractual & non-glazing disputes, the GGF recommends contacting Citizens Advice. The Citizens Advice consumer service provides free, confidential and impartial advice on consumer issues, including information about your rights when buying goods and services.

Alternatively you can contact Citizens Advice directly via its contact page.

Visit Citizen Advice

GGF Membership List

This page provides an up-to-date list of Full GGF Members and Affiliate Members, all recognised for their commitment to high standards and professionalism.

Whether you’re looking for trusted experts or verifying credentials, click on the member directory below as a reliable resource for finding reputable companies across the glass and glazing industry.

CURRENT GGF MEMBERSHIP

GGF Complaints Service Request

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Complaint Form

1 file(s) 1.49 MB
Download

Please choose one of the following options to submit your complaint:

  1. Download and complete the PDF complaints form, then send it to the email on the form.

Complaints Submission Form

*Please note we can only accept complaints when you exhausted your contractor’s own internal complaint process.

GGF

40 Rushworth Street,
London, SE1 0RB
+44 (0)207 939 9100

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